FAQ

RETURNS & EXCHANGES

We want you to love every item you receive from The Post Supply as much as we do. But we understand sometimes things look different online or people change their minds. We want you to be absolutely thrilled with your experience shopping with us.

The Post Supply will happily offer a full refund on new, undamaged, non-sale items in their original packaging with receipt within 14 days. We can accept returns for store credit after this period and up to one month after purchase date. 

Returns cannot be accepted on sale items, apothecary, or food/pantry items. We also cannot accept anything that has been opened and visibly used or damaged in any way. 

HOW TO RETURN AN ORDER:

To return item(s) from an order, please visit https://www.thepostsupply.com/?returns

Enter your Order Number and Email/Zipcode/Phone Number to find your order. Once you find your order, please follow the steps for return.

We encourage you to return the item in its original shipping box and recycle any packaging paper or dunnage.

Please ship the item within 5 business days of completing the steps.

DAMAGED, DEFECTIVE OR INCORRECT ITEM 

If your order or anything in it has arrived damaged, defective or if you’ve received an incorrect item, please contact us at shop@thepostsupply.com within 48 hours of delivery with photos of the item(s), box, and the packaging. We will take care of the rest! 

LOST OR DAMAGED PARCELS, INCORRECT OR INCOMPLETE DELIVERY ADDRESS 

Sorry! We cannot be held responsible for damages, delays, lost parcels and/or additional charges incurred by USPS, Fedex or UPS during shipping. It is the responsibility of the customer to ensure that a proper shipping address is provided when placing an order. Items returned to sender due to an improper or incomplete address will be the responsibility of the customer.