Refund policy

Please read full WEBSITE Return/Refund Policy:

All products must be in unused, unwashed condition and with all original tags still attached. The Post Supply does not offer price adjustments and all items purchased on promotion are FINAL SALE. We have a 14-day return and/or exchange policy, which means you have 14 days after receiving your item(s) to request a return or exchange. Refunds to original payment methods incur an 5% restocking fee, or max of $35. Store credits and exchanges will be for the full amount of the order (less shipping charges).

All international orders are FINAL SALE. The Post Supply is not responsible for any customs or import duties; any fees assessed by customs authorities are the sole responsibility of the customer.

We encourage you to return the item in its original shipping box and recycle any packaging paper or dunnage. Please ship the item within 5 business days of receipt of your order.

Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. The Post Supply will provide return labels, and will deduct the cost of return shipping from the amount credited to your payment method. This applies to shipping for exchanges as well.

Unfortunately, we cannot accept returns on sale items or gift cards. These items are considered FINAL SALE: all one-of-a-kind, personal care, perishable and pantry goods, and intimates. Items purchased on sale or promotion are also FINAL SALE.

Click here to start a return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If your return is shipped back to us outside of the two week window, they will not be accepted. Thank you for understanding.

You can always contact us for any return / exchange questions at shop@thepostsupply.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method once goods are received back and inspected for damage. Please remember it can take some time for your bank or credit card company to process and post the refund.

In Store Return/Exchange Policy: 

All products must be in unused, unwashed condition and with all original tags still attached. The Post Supply does not offer price adjustments and all items purchased on promotion are FINAL SALE. We have a 14-day return and/or exchange policy, which means you have 14 days after purchasing your item(s) to request a return or exchange.

Unfortunately, we cannot accept returns on sale items or gift cards. These items are considered FINAL SALE: all one-of-a-kind, personal care, perishable and pantry goods, and intimates. Items purchased on sale or promotion are also FINAL SALE.